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SmartTalk: Voice is the new playground for AI

We confidently tell ourselves technology works when it disappears. Perhaps the biggest AI shift will slip in right under our noses. In fact, maybe it already has in the form of voice interaction. As evidenced by fruitless arguments with Siri, voice can be among the most frustrating interfaces when they don’t work. But several long-term relationships with Alexa prove that ...

Kathleen Maher

We confidently tell ourselves technology works when it disappears. Perhaps the biggest AI shift will slip in right under our noses. In fact, maybe it already has in the form of voice interaction. As evidenced by fruitless arguments with Siri, voice can be among the most frustrating interfaces when they don’t work. But several long-term relationships with Alexa prove that we can learn to love a machine that talks to us. Lord, it’s a rocky dating phase, though.  Your new best friend? Companies are working hard to make chat more engaging for customers. (Source: Amazon).    Voice is at the
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